How CityHero works.

Base data

Name, address, category and opening hours from publicly available sources, including OpenStreetMap (© OpenStreetMap contributors, ODbL 1.0) and swisstopo address data, as well as details provided by the businesses themselves.

Ratings

Stars and review counts come from Google and are shown with attribution. We do not change them and do not currently collect our own reviews.

Prices

From the businesses’ price lists and menus, analysed according to the price methodology.

Requests

Number and timing of requests via CityHero feed into the Hero Score. We never publish the content of requests.

Profile texts come from the business, from its website, or are assembled from the available data (category, town, opening hours, rating). We flag such assembled texts internally as templates: a profile is only indexed by search engines once it has its own text of at least 250 characters, a real photo and content such as a menu, price list or services.

Pages with figures (rankings, prices, price atlas) build every sentence from that page’s data. If a figure is missing, the sentence is dropped instead of being replaced by filler. We use software and AI tools to clean data, match items and phrase texts; the figures themselves are calculated from the database.

• Ranks, podium and City Hero badge cannot be bought.
• Ads sit above the ranking and are labelled “Sponsored”; at most three per town and category.
• Businesses can claim their profile for free and maintain details, but cannot change ratings.
• Requests are free for users.

Please report errors in addresses, opening hours, prices or texts to hello@cityhero.ch, including the page address. We review every report and correct documented errors. Businesses can change their details themselves after claiming their profile.